Facilitation

Facilitation is the ability to enhance, manage, moderate, and control the exchange of information. It is vital to a project leader’s job.

Facilitation activities include:

• Eliciting and assessing information
• Interviewing people
• Facilitating meetings
• Observing group dynamics
• Resolving conflicts
• Listening

Facilitation can be used to uncover previously unknown options, enhance understanding and decision-making, and make interactions run smoothly.

Techniques

• Brainwriting
• Root-cause analysis
• Mind mapping
• Voting
• Force-field analysis