Emotional intelligence
Emotional intelligence (EI or EQ) is the ability to perceive, use, manage, and understand our emotions.
From the course “Emotional Intelligence for Managers” on MindEdge
There are four major components:
- Self-awareness
- Self-management
- Social awareness
- Relationship management
Emotional intelligence is set a birth, but it is developed throughout our lives. You can develop each emotional competency through practice and training.
Factors
There are nine EI key skills:
- Emotional awareness
- Healthy self-confidence
- Emotional discipline
- Adaptability
- Empathy
- Having a social/organizational orientation
- Having a drive for success
- Influence
- Aptitude for collaboration